Effective: July 5, 2026
01The service
WPCloudLab provides done-for-you webcare for WordPress sites and monitoring for sites that aren’t WordPress, according to the plan you choose — plans and prices are public on the pricing page. These terms are an agreement between you and Belov Digital Agency, 651 N Broad St STE 206, Middletown, DE 19709, United States — the company operating WPCloudLab.
To do the work, we need the access you grant us. For WordPress sites that means our agent: it authenticates with a per-site secret over scoped, HMAC-signed requests, and acts only within that scope. For non-WordPress sites we monitor from the public URL and need no access at all.
02Accounts
Keep your account information accurate and your credentials to yourself. You’re responsible for what happens under your account — so if you believe it’s been compromised, tell us immediately and we’ll help lock it down.
03Billing
Plans are billed monthly, per site, through Stripe. Volume discounts apply automatically as your fleet grows — the ladder is public, on the same pricing page as everything else. Plan changes take effect at the next billing cycle.
Cancel anytime. Cancellation stops future charges; the service keeps running to the end of the period you’ve already paid for.
Hands-on work beyond what your plan includes is billed at your plan’s hourly rate — $99 on Economy, $89 on Standard, $79 on Extended — and always quoted before we start. No surprise line items.
04Backups & your data
Backups are retained for 30 days. Your data is yours: ask and we export it or hand over your backups at no fee. When you close your account, remaining backups age out of the 30-day window and are deleted. How we handle the personal data inside those archives is covered in the privacy policy.
We verify every backup byte-for-byte at capture and drill restores weekly — the details are public. And still, honestly: no backup system, ours included, is a substitute for keeping your own copies of irreplaceable originals.
05Acceptable use
No illegal content, and no using the service to attack other people’s systems. That’s the whole list. We can suspend service for abuse — with notice where practical.
06Our access
We act on your sites only to deliver the service — nothing else. Every action we take is logged and visible to you in your dashboard. How that access is secured — signed commands, per-site secrets, single-use nonces — is documented on the security page.
07Warranties & liability
We provide the service with skill and care. We also know that websites, hosts and plugins fail in creative ways, and no honest provider will promise you otherwise.
So, to the extent the law allows: our total liability to you is capped at the fees you paid us in the 12 months before the claim, and we’re not liable for indirect or consequential losses — lost profits, lost opportunities, and the like. This reads friendlier than most liability clauses; it is still one, and it binds.
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Before either of us goes anywhere near a court, we talk — most disagreements are a conversation, not a case.
08Changes
We may update these terms as the service evolves. Material changes are announced by email before they take effect, and continued use after that is acceptance. The effective date at the top tells you which version you’re reading.
09Contact
Questions about these terms: [email protected] or the contact page. A person answers — usually inside the hour.